We at ISHAN are committed to create values for customers through our Information Technology services and solutions, and we assure this through the quality systems that we have built into our organization. We have evolved quality measures for all life-cycle phases of services and solutions.
We believe that to exist as a market leader in a globally competitive marketplace, organizations need to adopt and implement a continuous improvement-based quality policy. We have developed a Total Quality Management philosophy as a means for continuous improvement, total employee participation in quality improvement and customer satisfaction.
Our quality systems create strong, predictive and diagnostic focus, delivering measurable performance to customer’s 'Critical to Quality' parameters - faster turnaround, higher productivity and on-time, and first-time-right deliveries. We achieve quantum leaps in providing IT services and Network solutions by creating innovative and efficient solutions for our esteemed customers and maintain control through the implementation of excellent quality services.
Few of the quality initiatives that Ishan drives are as mentioned below:
- Setting up systems, procedures and standards to minimize errors, defects and rework, and to continually improve quality levels
- Taking decisions based on quality considerations
- Creating an organization of trained and dedicated people
- Periodically reviewing, benchmarking and improving our processes
- Conducting our business in line with corporate obligations, ethical standards and statutory requirements
- Providing defect-free products, services and solutions to meet the requirements of our customers, the first time, every time